We'd rather you buy once and be glad you did than chase a refund. If something isn't right, email support@offshoremastery.com first — many issues (wrong file, access problem, a question about content) are solved faster that way than through a refund.
| Product | Refund window | Condition |
|---|---|---|
| Offshore Mastery Job Guide | 14 days from purchase | No condition — if it's not useful to you, ask within 14 days. |
| Employer & Job-Channel Directory | 14 days from purchase | No condition, same as the guide. |
| Guide + Directory bundle | 14 days from purchase | Refunds the full bundle price. |
| CV-building service | Before work begins only | Once we've started your review, the service has been performed and isn't refundable — but your one included revision is there specifically so you're not stuck with a first draft. |
| Everything bundle | 14 days for the guide + directory portion | The CV-review portion follows the CV-service condition above once that work has started. |
Email support@offshoremastery.com with your order confirmation. We aim to process approved refunds within 5 business days, back to your original payment method.
If you were charged twice, or charged in error, tell us right away — these are corrected in full regardless of the refund window above.